Effective Communication and Conflict Resolution Across Generations

Includes a Live Web Event on 04/23/2026 at 12:00 PM (CDT)

Overview
Speaker(s)

Missed this keynote at the 2025 AAML Annual Meeting or need a refresher? You’re in luck! Back by popular demand, Yolanda Cartusciello returns for an encore presentation of her keynote on generational dynamics in today’s organizations.

In today’s diverse workplaces and communities, generational differences can spark misunderstandings and conflict—but they can also foster innovation and collaboration. This session draws from the findings of the AAML Workplace Experience Survey together to learn how to:

· Recognize and respect generational values and perspectives.

· Adapt communication techniques to bridge generational divides.

· Resolve conflicts by fostering empathy and understanding.

Whether you’re managing a multigenerational team, working with clients of different age groups, or simply looking to strengthen relationships, this session will equip you with the tools to turn generational differences into a source of strength.

This program is available for 1 hour CLE for attendees of the live program.

Yolanda Cartusciello

Partner

PP&C Consulting

Yolanda Cartusciello, for more than 20 years, has served in senior administrative leadership roles in major law firms, including Debevoise & Plimpton and Cleary Gottlieb. At both firms, she led the marketing teams, designed their business development and media strategies and took charge of their implementation. She was the chief architect of profile enhancement strategies, perception studies, branding exercises, comprehensive client interview programs, and practice and lateral partner rollouts. In her last five years at Debevoise, she was often tapped to work closely with the Management Committee on a variety of high-level projects including as a member of the Pricing and Project Management committee, Professional Development Diversity Committee, and was an instrumental member of ad hoc committees focused on recruitment and retention as well as growth and profitability.

Since co-founding PP&C Consulting in 2016, Yolanda has worked with numerous firms on firmwide and practice strategic planning, and administrative function assessments, including a review of people, process and technology. Yolanda has also helped to launch several new firms. This work has included helping to develop partnership structures, administrative functions, selection of technology, and the “incubation” of those firms from inception through at least their one-year anniversary. Yolanda spends approximately half her time conducting client interviews for law firms.